Often, yes. Distance and online bookings carry a 14-day cooling-off period under the Consumer Contracts Regulations, services must be delivered with reasonable care and skill under the Consumer Rights Act 2015, and credit card payments add Section 75 recovery. Being told “no refunds because you chose finance” is not how the law works; get advice.
Your rights depend on what went wrong. Changed your mind within 14 days of a distance booking and the course has not begun: cooling-off applies. Course materially not as described, three 45-minute Zoom calls sold as comprehensive training: Consumer Rights Act remedies, and your card issuer will want to hear about it. Provider insolvent: payment-method protections are what count.
Providers rely on customers not knowing this. Our consumer-rights guide walks each route with the evidence you need, and the vetting checklist reduces the odds of needing it.